Support Process

Documentation

StageRace comes with extensive documentation. This documentation should be your first support resource. Also it is exactly the support that you buy with your StageRace license.

Questions

Additionally, as far as time allows, our developers dedicate themselves to answering support questions.

Processing of support questions usually results in:

• Redirection of questioner to the support resources that answer the question;
• Giving an actual explanatory answer to the question; or
• A bug fix or the adding of a new feature being initiated.

Note that improvement ideas resulting from support questions will be handled as our sole property.

Contact us at support@stagerace.com with your support questions.

Rules

Some rules that apply when you submit your questions:

• Wherever this may be sufficient, we will redirect you to the proper online support resources;
• We cannot give you any support on the use of Microsoft^® Windows^® nor on the general organisation of stage races. Whenever you want to get support, you will have to be informed about these subjects;
• All support will be given in Dutch or English. Please indicate your preference; and
• We answer support questions as a courtesy only and reserve the right to deny so at our choice.